RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to Australia. For orders shipped to NZ, please see below.
Please ensure you have read our Returns Policy before registering your return.
A STEP-BY-STEP GUIDE
AUSTRALIA
A STEP BY STEP GUIDE
For returns from Australia you will be charged a subsidised fee for the returns shipping label prior to returning back. The fee is processed through our returns portal and is payable when you’re starting the returns process.
STEP 1
Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.
STEP 2
Select the item from your order that you wish to return.
STEP 3
Select the reason why you would like to return the item.
STEP 4
Choose your preferred return method.
STEP 5
Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
NEW ZEALAND & REST OF THE WORLD
A STEP BY STEP GUIDE
If you’d like to return an item from New Zealand or anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received. For these returns, follow the below steps:
STEP 1
Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.
STEP 2
Take the parcel to your local post office or chosen delivery company with the following return address attached: C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK, POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Please make sure to retain your proof of postage.
STEP 3
Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.
*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.
RETURN FAQS
DO I HAVE TO PAY TO RETURN AN ITEM?
For returns from Australia you will be charged a subsidised fee for the returns shipping label prior to returning back. The fee is processed through our returns portal and is payable when you’re starting the returns process.
If you’d like to return an item from New Zealand or anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
RETURNS POLICY
View our full Returns Policy here.
MORE QUESTIONS?
For any more questions about returns, please see the returns category in our Help Centre, or contact our Customer Care team.
14 DAY RETURNS
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