RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to the AUS. For all other orders, please see below. Please ensure you have read our Returns Policy before registering your return.
Unsure which returns portal to use?
Check your order number here.
5 Simple Steps
Step 1
Begin by entering your order number and email address on our returns portal.
Step 2
Select the item from your order that you wish to return and choose a return reason.
Step 3
Choose your preferred return method.
Step 4
Confirm you are happy with the details provided.
Step 5
Check your email for your QR code, take this and your parcel to your local Post Office.
RETURN FAQS
AUS returns will be subject to a subsidised fee and this will be deducted from your final refund.
DO I HAVE TO PAY TO RETURN AN ITEM?
For returns from Australia you will be charged a subsidised fee for the returns shipping label prior to returning back. The fee is processed through our returns portal and is payable when you’re starting the returns process.
If you’d like to return an item from New Zealand or anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
RETURNS POLICY
View our full Returns Policy here.
MORE QUESTIONS?
For any more questions about returns, please see the returns category in our Help Centre, or contact our Customer Care team.
14 DAY RETURNS
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