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PREFERENCES

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RETURNS

Returning items couldn’t be simpler with our step-by-step guides tailored to each destination and you have 14 days from receiving your order to send any items back to us.

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings and cosmetics.

Please note that returns from international destinations will take longer to be received.

AUSTRALIA 

STEP 1


Re-pack your items


Include the packing slip or your details with the parcel. Make sure to include: order number, your name and address, product name of the item you are returning.

STEP 2


Get your return label or QR code

 
Go to our returns portal and fill in your details. You can either print your label at home or get a QR code to get it printed at a drop off location.  The return shipping fee of £1.99 is deducted from your total refund.

 

 


*Please note we cannot accept returns for pierced earrings, cosmetics, swimwear and lingerie.

STEP 3


Drop off the return


Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.

STEP 4


Receive your refund

 
Once the parcel is returned our team can take up to 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.

 

A STEP BY STEP GUIDE

 

 

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings and cosmetics.

More information on our returns policy can be read in the FAQs at the bottom of this page.

 

 

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

Select the item from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Return the packaged items at your chosen drop-off location within 5 days of generating the return. Make sure to retain your proof of postage.

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

 

 

 

A STEP BY STEP GUIDE

 

 

Repackage your items, in their original condition unworn and with all tags and hygiene strips intact. Please note we cannot accept returns on pierced earrings and cosmetics.

To see our returns policy, please visit our FAQ’s at the bottom of this page.

 

 Using our returns portal, enter your order number along with your Postcode/Email/Phone number.

Select the items from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Drop off your packaged return items at your chosen drop off location within 5 days of generating the return. Always retain your proof of postage.

 

*Please note it can take up to 10 working days for our team to process returns. Refunds can take up to 5-10 working days to show un your account depending on your payment provider.

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

Select the item from your order that you wish to return.

Select the reason why you would like to return the item.

Choose your preferred return method.

Download your QR code or print and attach your returns label. Drop off your packaged return items at your chosen drop off location within 5 days of generating the return. Always retain your proof of postage.

 

*Please note it can take up to 10 working days for our team to process returns. Refunds can take up to 5-10 working days to show un your account depending on your payment provider.

NEW ZEALAND & REST OF THE WORLD

 

A STEP BY STEP GUIDE

 

 

Please return items in their original condition, unworn and with all their tags and hygiene strips intact. We cannot accept returns on pierced earrings and cosmetics.

More information on our returns policy can be read in the FAQs at the bottom of this page.

If you are returning from a destination not listed in the dropdowns above, you will be responsible for delivery arrangements and any subsequent delivery charges. No fees will be deducted from your refund.

 

 

STEP 1

 

 

Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.

 

STEP 2

 

 

 Take the parcel to your local post office or chosen delivery company with the following return address attached: C/O CLUB L LONDON (RETURNS),

UNIT 2 ERGO PARK, POCHIN WAY,

MIDDLEWICH,

CW10 0GY,

UNITED KINGDOM

 

Please make sure to retain your proof of postage.

 

 

STEP 3

 

 

Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.

 

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

 

 

RETURN FAQs

RETURNS POLICY

You have 14 days from receiving your order to send any items back to us. Items must be returned new, unused and with all their tags and/ or hygiene strips intact. 

We reserve the right not to accept a return if the item shows signs of wear, damage or alteration from its original condition.  

Please note that pierced jewellery and cosmetics cannot be returned, and you must contact our Customer Care team before returning any underwear solutions. 

DO I HAVE TO PAY TO RETURN AN ITEM?

If you’d like to return an item from Australia or New Zealand you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.  

If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.

CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?

Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.

I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?

In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.

WHEN WILL I RECEIVE MY REFUND?

Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.

 

We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.

 

Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.

 

CAN I EXCHANGE AN ITEM?

 

At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.

WHAT ITEMS ARE NOT RETURNABLE?

We can only accept itemsreturned in their original condition, unworn with all tags and/or hygiene strips intact.

 

The following items cannot be returned:

 

·  Pierced jewellery

·  Cosmetics       

 

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