YOU ARE CURRENTLY ON AUS

RETURNS

Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.

You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.

The below returns portal is for orders shipped to Australia. For orders shipped to NZ, please see below.
Please ensure you have read our Returns Policy before registering your return.

REGISTER A RETURN

RETURNS POLICY

A STEP-BY-STEP GUIDE

AUSTRALIA

A STEP BY STEP GUIDE

For returns from Australia you will be charged a subsidised fee for the returns shipping label prior to returning back. The fee is processed through our returns portal and is payable when you’re starting the returns process.

VISIT AUS RETURNS PORTAL

STEP 1

Begin by entering your order number on our returns portal then follow with either your postcode, email or phone number.

STEP 2

Select the item from your order that you wish to return.

STEP 3

Select the reason why you would like to return the item.

STEP 4

Choose your preferred return method.

STEP 5

Download your QR code or print and attach your returns label. Take the parcel to your chosen drop-off location within 5 days of creating the return and make sure to retain your proof of postage.

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

NEW ZEALAND & REST OF THE WORLD

A STEP BY STEP GUIDE

If you’d like to return an item from New Zealand or anywhere else in the world you are responsible for arranging the shipment and covering the fees (including customs and duties). No fees will be deducted from your refund. Please note: returns from international destinations will take longer to be received. For these returns, follow the below steps:

STEP 1

Please include the order number, your full name and address and the product name of the item you are returning inside the parcel.

STEP 2

Take the parcel to your local post office or chosen delivery company with the following return address attached: C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK, POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Please make sure to retain your proof of postage.

STEP 3

Once we’ve received your return, it will take up to 10 business days to be processed and following this, we'll send a refund notification to your preferred email address. Please note that refunds can take 5-10 business days to show on your account depending on your payment provider.

*Please note, it can take up to 10 business days once parcels are received for returns to be processed and refunds can take 5-10 business days to show on your account depending on your payment provider.

RETURN FAQS

DO I HAVE TO PAY TO RETURN AN ITEM?

WHEN WILL I RECEIVE MY REFUND?

CAN I EXCHANGE AN ITEM?

RETURNS POLICY

MORE QUESTIONS?

14 DAY RETURNS

If it's not to your taste, we totally understand.

EASY DROP OFF

Find a point most convenient for you.

NO PRINTER NEEDED

Only five steps to follow then you're ready to return with our simple online portal.